• Teamwear FAQ

Teamwear FAQ

How do I get started?

Let’s get on the same page! Give us as much detail as possible so our team can understand your needs quickly and accurately. If you are not sure our team is here to help.

 

How long does my order take?

We understand the importance of getting back to you quickly so you know where you stand. Once we understand your requirements we will provide you with lead times.

 

Can I get a mock up before ordering?

Once the price and lead times are acceptable to you our team will produce visual mock ups for your consideration and approval.

 

How do I order?

Product, quantity and artwork confirmed? It’s go time!

Whether your order is straight forward or elaborate, our well established network of manufacturers both here in Australia and abroad will have your order underway and heading to your team as soon as possible. All products regardless of where they are manufactured come into our head office for final checks before making their way to you.

 

 

 

When will we send it?

All orders for stocked items are usually despatched within 24 hours.

Orders for custom made Teamwear have different lead times depending on what type of garment you have ordered.

We will notify you with tracking details and a copy of your invoice when your order is on its way.

 

Who brings it?

Most orders will be delivered by courier. Delivery times are usually Monday to Friday (excluding Public Holidays) between 7.00am - 5pm. A signature is normally required for delivery although you may choose to give us an “Authority to Leave”. Please advise us of any special delivery instructions as you place your order.

 

What does it cost?

Freight and handling charges are calculated by total order value.

 

PO Boxes

We cannot deliver to Post office boxes – always provide a street address.

 

Do our prices include GST?

Yes, Yes, Yes.